FAQ

General Questions

Q: What is this system used for?
A: Our golf club management system helps clubs manage memberships, handicaps, events, and communications all in one place.

Q: Is there a mobile app available?
A: Yes, the system is fully responsive and works on any smartphone browser. Some features may also be available through dedicated apps.

Account Management

Q: How do club administrators get access?
A: Primary administrators can create accounts for other staff members through the “User Management” section.

Q: Can members update their own information?
A: Yes, members can log in to update personal details, payment information, and communication preferences.

Membership & Payments

Q: How do membership renewals work?
A: The system automatically sends renewal reminders and processes payments for recurring memberships.

Q: What payment methods are accepted?
A: We support all major credit cards and direct debit options.

Handicap Management

Q: How does the handicap calculation work?
A: The system automatically calculates handicaps based on the latest WHS (World Handicap System) rules.

Q: Can we manually adjust handicaps?
A: Yes, administrators have override capabilities for special circumstances.

Event Management

Q: How far in advance can we schedule events?
A: You can schedule events up to 24 months in advance.

Q: Can we create different types of tournaments?
A: Yes, the system supports stroke play, match play, scrambles, and custom formats.

Reporting & Analytics

Q: What kind of reports are available?
A: Generate reports on membership, attendance, financials, and player performance.

Q: Can we export data for external analysis?
A: Yes, all reports can be exported in CSV or PDF format.

Technical Support

Q: What browsers are supported?
A: The system works best on Chrome, Firefox, Safari, and Edge (latest versions).

Q: How often is the system updated?
A: We release updates monthly with new features and improvements.

For additional assistance, please visit our support center.